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Processing Times

Orders can sometimes take 1-2 days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!

If you need more detailed information, please send us an email at: velenosa.info@gmail.com and we'll help you out!

Estimated Delivery Times

While we aim to deliver your order promptly, delivery times may vary based on your location. You can find estimated delivery times during the checkout process. If you have any specific delivery requirements, please contact our customer support team, and we will do our best to accommodate your needs.

Return and Exchange Policy

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/exchange, you can contact us at velenosa.info@gmail.com.